If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Here is a list of countries served by Digital River.

Links from support will not work using Linux or your mobile device’s browser.In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller.

Support will provide you with a custom link to redeem the offer.

In these situations the only option is to contact Support with proof of purchase using this link.

What if the ‘Start_Here’ icon is missing or there is no flyer in the box?

Offer expires one year from date of registration except for the DJI Fly Drive which expires on May 31, 2019.

The redemption process must be done using one of the ways listed at the top of the article For DJI Copilot register using the app and wait for the confirmation e-mail.

For products other than the LaCie DJI Copilot, if the box didn’t include a flyer with a code then you must use the ‘Start_Here’ icon on the drive.

Follow the Adobe steps and download the software.

Click 'Redeem Offer' which will start the Adobe process.

On the ‘Summary’ page click the Adobe banner.

Double click the ‘Start_Here’ icon on your drive.

Locate the ‘Start_Here’ icon on your drive.

For DJI Copilot - register through the Copilot app and wait for the confirmation e-mail.

For some LaCie drives - locate the flyer in the box with a code.

The most common - locate the ‘Start_Here’ icon on your drive.

The Adobe redemption method depends on your device There are a few ways to redeem the Adobe offer included with your drive.

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